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FAQ's
Decluttered FAQ
Decluttered™ FAQs
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Why choose Decluttered™ as a Professional Organizer? What sets you apart?Decluttered™ LLC is a fully insured member of NAPO, the National Association for Productivity and Organizing Professionals. What that means is we are professionally trained and experienced in organizing for residential homes and small businesses. It’s important to hire a Professional Organizer who is part of a professional association and offers knowledge and training to better help you! Also, the owner is a Certified Professional Organizer®, having earned what is considered the gold standard in the organizing industry. We offer a full array of services to help you not only with organizing your space, but to also help you continue to stay organized through maintenance programs and selling collectibles. Also, hiring a team can result in cost savings because we can work on several areas and projects simultaneously and move from area to area efficiently and fluidly. We consistently receive feedback from clients who are amazed at how much we can accomplish in a short amount of time. The team is also made up of the kindest, most generous, giving, understanding, and non-judgmental women you will ever have the pleasure of meeting.
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How much does it cost for a Professional Organizer near me?On average, Professional Organizers with experience and insurance range from $65-$100 per hour. Instead of charging by the hour, we offer 5- and 6-hour packages for most projects and provide a recommendation on how much time it will take to complete the project. We have a minimum of 4 hours, and if the team finishes early, we round up to the nearest half hour. You can see our packages here. The more organizers you have, the cheaper it is per hour overall. Pricing does not include organizing product, and we make every effort to purchase product at a discounted trade rate that we pass on to our customers. After you agree to move forward with a project, we will collect a deposit (half) and purchase product for the project with your authorized credit card. We also charge a small Prep Work Admin Fee for each project, if applicable, to cover space planning, purchasing product, picking up product, making the returns, and making donations on your behalf. We provide receipts for everything when we send you your final invoice.
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How long does a professional organization project take?Every space is different and each client is different, so timing can vary. However if you are under a deadline, then we will work within that timeline as best we can. Through our years of experience, we have found that 5-6 hour sessions is enough time for each session to make a big impact and typically after 6 hours, clients are ready to have their house back! Plus, for those more involved in working with us, decision fatigue is a very real part of the process and we want to build momentum and make this a positive experience for you, so working longer is not ideal in most projects.
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How much organizing and uncluttering do you accomplish with a team of 2? Team of 3? Team of 4?Most of our projects have a team of 3 and 4. While every space is different, in a typical 6-hour session with a team of 4, on average here are some examples of spaces we can get done: pantry, kitchen, laundry room, hall closet, and guest bathroom primary closet, primary bedroom, and primary bathroom kitchen, pantry, and primary closet 3 kids closets and playroom office, office closet, spare bedroom, spare closet garage and/or attic and/or storage unit front hallway, hallway closet, bathroom, living area, kitchen, dining area and laundry room (common areas for staging when selling a home) With a team of 3, so one less person, there may be one space that needs more organizing than others that we would leave out of the above lists. Note these are only examples and based on the sessions we’ve done in the past but there is no guarantee as every home, business and area is different. You can learn more about how we work here.
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What are your hours of operation?We work Monday through Friday, and because most of the team are moms, we tend to work during what I call “school hours.” This is typically 8:30 a.m. to 2:30 p.m. or 9 a.m. to 2 p.m. This is also before any afternoon tiredness or decision fatigue kicks in for our clients who need to be involved in projects, so we are able to work during high-energy times. For clients we are helping with moving, we have an on-site move manager on packing days who will work more or less than a typical session in order to accommodate the movers and your budget.
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I work during the week, so how can you help me if your hours are Monday through Friday?We work with mostly busy professionals and families so we understand your schedule! Because of our experience, we can make it work in all different ways to accomplish your goals. If you work from home, we typically ask that if uncluttering is needed, you take a quick break around 10 a.m., then again during lunch, and a final quick break about 30 minutes before we depart. We try very hard not to intrude on your workday. If a lot of work is needed where we need more input, we can work to sort everything and then ask for a long lunch break from you to make decisions; another option is for you to take the day off from work. If you work outside the home, we have worked with individuals where we sort everything and text with questions. Or we will take pictures of sorted areas and have you circle what can be donated. We’ve also done it where we come in and do all the sorting in multiple areas ahead of time, and then the client either takes a half day or more off to go through the decision-making part with us, or they do that piece on their own. Our goal is always to have the end result you are most comfortable with and what works best for you. If you do not want us to be hands-on at all, we will ask questions to get guidance and can organize your space without you. We’ve done this many times, and clients tell us how great it is to come home to a clutter-free, organized home. Our point in sharing all this is that we have supported organization efforts in several different ways multiple times, and we always make it work for you!
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What areas do you cover in Dallas-Ft Worth?The majority of our Professional Organizing team is located in Southlake-Collevyille-Grapevine-Keller areas, where the majority of our clients reside. However, for us, it is not about the distance but about what we can do to help you! We have worked in Southlake, Colleyville, Westlake, Vaquero Club, Trophy Club, Roanoke, Grapevine, Keller, Bedford, North Richland Hills, Bedford, Argyle, Flower Mound, Fort Worth, Arlington, Mansfield, Grand Prairie, Highland Park, Coppell, Carrollton, Lewisville, The Colony, Las Colinas, Irving, Farmer's Branch, Dallas, Plano, Frisco, Prosper, White Settlement, Saginaw, Rhome, Denton, Haslet and many more cities throughout the metroplex. We offer a free, virtual consultation or a small fee for an in-person consultation with a Lead Organizer in which we "walk" the spaces together and ask you specific questions about each space. We then follow up with a written quote via email.
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What areas do you cover in New England?The home base for our New England business is in Rhode Island. However, we frequently cover the following areas across the New England area: Rhode Island: East Greenwich, Barrington, Narragansett, Jamestown, Newport, Middletown, Portsmouth, Bristol, Warren, Cranston, Coventry, West Greenwich, North Kingston, South Kingston, Charlestown, Exeter, Smithfield, North Smithfield, Lincoln, Scituate, Providence, Westerly Massachusetts: Franklin, Swansea, Somerset, Fall River, Taunton, North Attleboro, Attleboro, Uxbridge, Foxborough, Hopkinton Connecticut: Voluntown, Griswold, Plainfield, North Stonington, Stonington, Mystic, Sterling, Norwich, New London Other areas in New England: Middletown CT, Durham CT, Middlefield CT, Boston MA Other areas throughout New England are available upon request.
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Can I work alongside you to make decisions and learn?Yes, absolutely. We can work as little or as much together as you like. Some clients like to work alongside us so they can not only make decisions but learn from us on how we think and approach the uncluttering and organizing process. We are happy to do this.
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Do I have to get rid of things?Yes, most likely. Decluttered™ means clearing out the clutter, putting those items in the past! However you dictate what we get rid of and what we don’t. There is never any pressure from anyone on the team! Your Lead Organizer is here to help guide you through the process through thoughtful and engaging questions and things to think about. You always make the final decision.
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I have never hired a Professional Organizer before. How do I know what to look for?While I’ve been doing this for over 5 years, I’ve been on my own journey for more than 15 years. I not only work as a Professional Organizer but have needed help myself long before I started learning and doing this as a profession. I’m always happy to share via a phone call what I recommend you look for so that you can interview different organizers as you search for the right fit. I’m a big believer in you finding the right person or team to help you. Of course I hope you hire Decluttered™, but I am also all about giving you the knowledge to find what works for you. Being part of a national association allows me to direct you and refer other organizers that I know well!
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Do you organize for people with ADHD?Yes, we've had professional training in working with clients with ADHD and ask this question during the initial consultation so that we can prepare appropriately.
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Do you work with hoarders?My team and I are not professionally trained to work with hoarders; however, due to our personal experiences and backgrounds, we have worked with those with hoarding tendencies. Our goal is always to help families get to a place where they feel less stressed and overwhelmed by their belongings, and that looks different for each family. If we find that we are not the right fit, we can recommend other resources to help you.
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Do I need to purchase any organizing products? What if I want to use what I have?We will shop for any and all organizing product (such as boxes or totes to organize your belongings into) to set up the systems we put in place to help you succeed. After the consultation is complete and the quote sent is accepted with a deposit paid (half), your Lead Organizer will go through the photos taken during that process to map out anything we think we could use during the organizing session(s). Sometimes we need to run out during a session when multiple sessions are booked, however, if only one session is booked we may provide you with links to product(s) that we recommend that we did not have with us. This is to ensure you have everything you need in either case! We also try to use organizing items you already have. We make every effort to save you money where we can. Sometimes we bring items and don’t need to use anything! We are often asked how much organizing containers will cost in addition to the session. If you have a budget, please let us know so we can work within it.
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Is there anything I can do ahead of time before you come to help save me money?We recommend you don’t pick up or change anything. We help you better when we can see your home or small business in the everyday state that it is. This allows us to see habits to organize your everyday. The only exception is when we unpack clients, we do recommend if you have time that you could unpack the kitchen and lay everything out.
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Do you have any tips for getting started on home organization and clearing out the clutter?We sure do! Be sure to check our Blog for regular organizing tips, seasonal ideas and more. You can also follow us on Instagram @Decluttered.us and on Facebook - Decluttered™ Dallas-Ft Worth or Decluttered™ New England for more organizing tips and inspiration.
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What is Move Management?It is a professional service that helps individuals and businesses plan, organize, and execute their relocation process. It involves coordinating all aspects of the move, including clearing out clutter, packing, transportation for the physical move, logistics including but not limited to onsite management and coordination, unpacking, organizing, and labeling.
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Why should I choose a Move Manager from Decluttered™ for my move?At Decluttered™, we can provide a variety of services, ranging from clearing out clutter and downsizing to packing and unpacking, to help make the transition to a new home or business space as smooth and stress-free as possible. We also have a list of preferred vendors and suppliers through various professional associations we work with, including moving companies. We are always keeping with the trends in the moving process and continually work with new businesses based on our client needs and preferences.
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Do I have to use your services for all aspects of the move?Of course we would love to help you with your entire move, but no, we offer a-la-carte services where you can pick and choose what works based on your preference and budget. We are available to help with whatever services you determine you need. Many clients are not sure so we quote everything and then they can select what works best for them.
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Will you work alongside me? How involved do I need to be?We welcome the involvement of yourself and/or family members and you can be as involved or not based on what you prefer, however, we do require you to be present when we coordinate the mover to come to your home or business to provide the estimate, as well as when the box company provides an estimate on total number of boxes and supplies needed.
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I’m considering a move, but not ready to move just yet. Can you help me even if I don’t have a move date in sight?Of course! The perfect time to begin is when you start thinking about your potential move. We like to advise our clients to clear out clutter as much as you can before a move. This way you start your new beginning with only the things you love and need! Also, several clients have lived in their home for many years and often have not only their own belongings, but those of deceased family members and adult children. There are many decisions to be made as you determine what you really want (or can) to take with you. We are happy to help by scheduling sessions in whatever manner works best for our clients.
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Is hiring a move manager the same as hiring a moving company?Some move management companies may incorporate moving services. Here at Decluttered™ we won’t move items for you, but will coordinate with the moving company to come out to help you with this.
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What if something breaks during a move? How do we claim this?Decluttered™ LLC will pack items for shipment or storage, but our liability is limited to damage occurring during packing/unpacking or handling only. We have no liability for damage that occurs during shipping or storage and because we believe in protecting our clients belongings, we typically pack all the unbreakables and prepare you for what you need access to while moving. We do this because if something is damaged during a move, the moving company will not cover it if they have not packed it. So we work closely with moving companies to ensure that no matter what happens, you are covered correctly. Claims for property damage must be reported in writing via email within 5 days of your move. Photo evidence must be provided as well. To this date, we have never had an issue!
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What area do you serve?We typically serve clients all over the US if they are moving to or from our markets of Dallas-Ft Worth in Texas, and Rhode Island, east Connecticut or parts of Massachusetts. Also, due to a couple national organizations we are part of, we can help refer Professional Organizers and Move Managers that we know well in other areas.
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About how long does it take to pack/unpack for a move?It depends on how many rooms you need help packing up and the amount of “stuff” you have to pack. We offer a virtual consultation or an in-person consultation for a fee where we ask a series of questions so that we can better estimate. The consultation gives us an idea of how many organizers are needed and for how many hours, and what moving companies would be a good fit (we work with many!).
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Can you get my new home set up?Absolutely! We will unpack your desired rooms and organize your items for you. One of the biggest advantages to hiring Decluttered™ is that because we are a team, we get things put in place very quickly, saving you time and money. We also create systems for you that will help you stay organized, and place items where they make the most sense. This gives you one less thing to worry about!
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I’m struggling with decluttering for my move. Do you help with that?We do! We recognize this can be the biggest hurdle to overcome in the moving process, but we will never tell you what to keep or let go of. We will assist you and help you navigate through the process based on our extensive knowledge of the emotional issues, as well as an understanding of space and safety. We ask questions to make you think differently about your things, and that helps our clients tremendously in making their own decisions.
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What will happen with items I don’t want to move with me?For items that you want to donate, we will take one car load per day to the donation center of your choice. If it exceeds a car load, if they team can accommodate an extra trip then they will. We also work closely with a junk hauling company that can come haul away items that are trash and/or donations. We also provide you with resources for items of value for things you would like to try to sell.
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Do you also refer a moving company?Yes, we are proud to say that we have relationships with our movers. We will provide you with a few different companies to choose from and make recommendations based on your items and preferences. We also work closely with a couple moving supply companies that will come to your home or business and deliver the supplies you need for your move, and then pick up what you do not use.
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Will you help with hanging artwork?We have an excellent handyman that we will refer you to. He specializes in hanging pictures and artwork, assembling furniture and has even added extra shelving to an already existing shelving spaces (think closets and the pantry) where we felt this would be helpful for our clients. If there is time, the team can hang small pictures and frames for you as well.
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If we do most of the work to save money, can we still contact you to do some of the work?Yes. If you prefer, we can assist you with a portion of the process. Pick one, several, or all of our services and don’t hesitate to ask if you have a special request that is not on our list of services. If it is not in our area of expertise, we will help locate the appropriate resource. Our goal is to take away stress during the moving process!
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